This agreement creates a shared understanding between us, the farmers, and you, the member.
Your registration confirms you have read, understand and accept the CSA information contained on our website, including but not limited to this CSA Member Agreement. If you have any questions you’d like answered before you join, please e-mail [email protected]!
Shared Risk, Shared Reward
By joining our CSA, members make a commitment to support our farm throughout the season, sharing in the bounty and the risks of growing food. Though we have the knowledge and experience to mitigate these risks (which include poor harvests due to weather, pests, natural disasters etc.) there are no guarantees in farming (as in life). Rewards include delicious vegetables and a direct link with your farmers and your food system.
Refunds/Cancellations
We plan our yearly farm production and budget around a set number of shares, and we rely on our CSA members’ financial commitment for the full season. That said, we know that life happens, and refund requests will be considered on a case-by-case basis. If you are unable to continue with the program, we ask that you first try to find a friend to take over the remainder of your share. Please let us know if you’ll be transferring your share. If you can’t find someone to take over your share and need a refund, please reach out. If you would like to discontinue your membership because you’re unhappy with the program, please reach out to us to see if we can remedy the situation first. Any program refunds will incur a $20 processing fee which will be withheld from the refunded amount.
In the event that Boldly Grown Farm is unhappy with a member’s participation in our CSA, we reserve the right to cancel membership and refund the remaining balance at our discretion.
Absences/Missed Pick-ups
The share cost can be pro-rated for one pre-planned absence prior to registering. If you know you’ll miss a specific week, this is a good option for you. Use the coupon code “MISSONE” and set a vacation hold in your account for the date you’ll be gone so we don’t pack you a box. This code must be used at the time of registration and cannot be applied retroactively.
If you’ll miss a delivery date after you’ve registered, you have three options.
1. Have someone else pick up your share
2. Receive a double share at a future pick-up date*
3. Donate the cost of your share to our financial aid fund!*
*We kindly ask that you notify us about your absence on the Monday of the CSA week at the latest.
Please consider the pick-up windows firm. Unless prior arrangements are made, any boxes left at a drop site after the designated pick-up window may be donated or redistributed at the discretion of the host.
Box Contents
We aim to provide a diverse and bountiful share of approximately 8-12 items per box. However, due to the variability of farming, we do not guarantee you’ll get any specific items or number of items during the course of the season.
We send out a newsletter including a detailed product list along with each delivery. We strive to ensure this list is correct but reserve the right to substitute or change the quantities of any items as needed due to weather, yield or other factors.
We aren’t able to offer customizations or substitutions for the vegetables or value-added items in your share. If you cannot eat any items due to allergies or other reasons, you may want to consider splitting a share with someone or gifting those items to family & friends.
Shared Boxes
If you choose to share a box, one person will need to be the primary contact and be responsible for registering and paying for a subscription. You are solely responsible for coordinating all payments, pick-ups and box dividing with your box partner. Boldly Grown Farm is not responsible for any missed pick-ups or payments due to the splitting of a share.
Box Pick-up
Specific drop-site details will be sent to members prior to the program start-date. It is the responsibility of CSA members to follow these instructions and pick up their box during the designated time at the designated drop site. Please consider pick-up times firm and do not show up early or late—businesses may be closed, or hosts may have gone to bed. Please note that freshness and quality of the box contents is guaranteed only if the box is picked up during the designated pick-up time. Unless prior arrangements are made, any boxes left at a drop site after the designated pick-up window may be donated or redistributed at the discretion of the host.
Communication
Boldly Grown Farm sends CSA newsletters and all program-related communication (including payment receipts, important updates on policies, schedules, drop sites, etc.) by email and text (text updates will primarily provide info on box pick up/scheduling updates). By joining our CSA, you are agreeing to receive and read email and text communications from us. Please note that you may choose to opt out of text communications if you prefer to receive updates solely via email.
It is your responsibility to inform us if you aren’t receiving our emails or texts. Please ensure we have your correct email address, and please add [email protected], [email protected], [email protected] and [email protected] to your contact list to prevent our messages from getting filtered to your spam folder. Boldly Grown Farm is not responsible for miscommunications due to our emails going to your Spam folder or Promotions tab.
We will provide a cell phone contact for urgent questions during your CSA box pick up window. For general issues or questions that are not time-sensitive, please e-mail us or call us during business hours.
Personal Information
Personal Information
Though we may share information with you that we think you might find of interest (events, products, etc.), we don’t share your personal information with third parties. Period!